Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … You want to return an item Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same … Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. they use multi pal courier companies that can damage … I am looking for some advice regarding refunds and the global shipping programme. Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. I posted an item through the global sipping programme which arrived damaged. When the machine answered I said "global shipping program damaged item". A package is damaged in transit. In most eligible cases, the buyer is fully covered by either the eBay Money … I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. As eBay has no control over Paypal they are two seperate companies. THIS WAS MY FIRST TIME AND FIRST ISSUE. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. Meet other eBay community members who share your passions. This is good and bad. Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. Learn more in the eBay Global Shipping Program buyer terms and conditions. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. Once you’ve paid for your item, the seller sends it to the global shipping center. Do they check items in Kentucky? If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. I want to give the buyer the correct information to get his refund but also protect myself if it was insured while in the US. It may be that some of your packing was removed at the GSP if the item was repackaged. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! I wrote the mail with the whole story, photos, ... 6. eBay wrote me, that the can't help me because I've opened a case on PayPal. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. I called eBay and they helped me resolve it, here's how: 2. Top Rated sellers, as well as sellers with at least 300 transactions during the previous … My buyer filed a case and I thought sellers were protected if the item was damaged after leaving US SHipping center. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. ****************************************************************************************, ****************************************************************************. However, when I receive it, I notice the parcel's external box was damaged… That got me speaking to the right department. From there, it's sent to you. I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. Maybe anybody has another idea how to go on now. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. : go to the age of the item through the program forwarded by the US center... And better details section thread if you wish to continue to discuss this topic the. 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